Offshore Service Management

At Panacea Hub we believe that offshore service management will be helpful to your business due to below reasons:

Achieve more with less

Everyone in business is under constant pressure to produce ever-increasing volumes of work to generate more revenue using existing staff. With offshore service management, you can utilize your existing staff to manage offshore services projects. Your staff manages the offshore service team, thus improving the output of each staff member. Offshore service leverages several factors, including your staff's experience and the productivity per individual.

Real-time access to skilled people

Business is not a steady, constant stream. You can never fully predict what situation the next day, week or month will force upon you. Ensuring you have the appropriate number of staff with the appropriate skills for the current workload is next to impossible. Offshore service management provides a certain level of scalability to help solve the enviable situation of significant growth. If you have a solid team that can manage the offshore service projects, then you are well positioned to handle the growth by offshore services projects.

Focus on your core competencies

When your business grows, it does so because you successfully deliver a product the market demands. But what if you experience exponential growth and need to ramp up your support infrastructure? How will you support your expanding customer base? How will you research new products and test them? And how will you meet either of these demands while continuing your current rate of growth? Offshore service management is the answer. Need a customer support call center? Find a partner in India. Need help researching new products and/or testing them? Outsource it to India. Offshore service management allows you to delegate noncore activities and lets you maintain your focus on the activities that make you successful.

Flexibility when negotiating contracts

The plain truth is that labor is expensive in your country and should be, given that the cost of living is high compared to the majority of the world. In addition to each staff member's salary, there is the cost of taxes, health insurance, liability insurance, computers, Cubicles and much more, depending on the perks you offer. The typical range for a good developer can be anywhere from $50 to $80 an hour for a full-time staffer (depending on skills and experience). Compare this to the hourly cost of a developer in India, which can be negotiated down to as low as $20 per hour for experienced staff. Pricing flexibility allows you to be much more creative in managing your budget when you can't afford higher-priced staff.

Higher value per person

Maintaining the proper staff levels to meet the needs of your business is a difficult art to master. Too little staff, and you run the risk of failing to deliver in times of increased activity; too many people on staff and you risk losing quality people due to boredom and the lack of challenging work. Offshore service management gives you flexibility when determining appropriate staff levels. You can hire a core team capable of meeting the demands of your business 80 percent of the time. As activity spikes due to seasonal or similar demands, you can add bandwidth through offshore service management. This strategy will keep your full-time staff at a steady utilization rate throughout the year. The result will be a higher value received per person as you dramatically reduce the "nonproductive" time caused by staff sitting on the bench.

Educated people with deep skill sets

When you offshore service management to India, you will have access to people who are highly educated, often holding degrees from reputed universities. A barrier of language doesn’t exist anymore as the people of India speak better English nowadays.

Getting started is easy

If offshore service management sounds even remotely interesting to you, I suggest you take appropriate action. Getting started with Panacea Hub is very easy, for any query you can give us a call or send us an email; we will be delighted to get in touch with you.